Jon Fast

Great article featuring my business partner, Meg Garand, Head of CashPro API at Bank of America. Our digital banking landscape is changing...and companies will need to get on board if they want to stay afloat!

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🎉 Excited to share this feature on BankBeat, highlighting my thoughts on the future of #payments modernization! 🎉 As someone passionate about driving #innovation and helping #financialinstitutions thrive in a rapidly evolving landscape, I’m thrilled to see how updated payment systems can empower #banks and #creditunions to meet the needs of today’s consumers. 💡 In the article, I discuss: ✅ Why modernizing payments isn’t just a tech upgrade—it’s a #strategic imperative. ✅ How #realtimepayments open up new opportunities for financial institutions to deliver seamless, secure, and innovative experiences. ✅ The need for a proactive, organization-wide approach to payments modernization. 💬 I’d love to hear your thoughts: What’s your biggest challenge or opportunity when it comes to payments #modernization? #PaymentsInnovation #FasterPayments #DigitalTransformation #Leadership #PayTechWomen #InnovationStrategy #womeninpayments #womeninfintech

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📆 Save the date! June 25, 2:00 p.m. ET. Discover how optimizing communications and leveraging analytics can lead to an improved payment experience for both the customer and the company. Don't miss our insightful webinar - 'The Late Payment Playbook: Winning Strategies for Preventing & Collecting Late Payments.' Your seat awaits: https://lnkd.in/gik7ewMX.

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Velera has launched its new product journey to modernize our products and solutions to meet the rapidly evolving needs of credit unions and your members. As we build this payments ecosystem, we are taking great care to ensure that we build it WITH our clients, not for them. Collaboration is not just something we do—it’s part of our DNA. Read more about our Product Journey in our new blog. #WeAreVelera

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Fiserv and COCC are setting a new standard of excellence in digital banking, giving more financial institutions access to industry-leading banking solutions powered by Experience Digital (XD) from Fiserv. Read how we enable continuous innovation for FIs.

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Personalization is often misunderstood by brands but commonly sought out by consumers. This Forbes article explains the common disconnect between brands and their target consumers.   “Personalization is not just about how you can sell more stuff to people through relevant, timely, and contextual campaigns….real personalization takes a more holistic view and operates across the customer lifecycle.”   When scaling personalization, it’s important to have a customer-centric rather than a product-centric mindset to offer a personalized customer experience at every touchpoint. https://lnkd.in/gy9ZGvyq   #CustomerExperience

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It’s always a pleasure to share my thoughts on #instantpayments and how financial institutions can drive #revenue by adopting a horizontal #payments #strategy Want to learn more? Check out this #podcast Special thanks to Ben Jackson for the opportunity! #paymentselsa #banking #innovation

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Elevate your banking product launches with proven marketing tactics. Explore our latest blog article to gain valuable insights and stay ahead in the evolving financial landscape.

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Access to credit plays a critical role in the economy – and helps consumers build a healthy financial future. At Synchrony, we are driving economic growth by expanding access to credit to help build a more inclusive economy and giving businesses the tools to grow. Learn more from Synchrony’s president and CEO Brian Doubles on why credit matters via POLITICO. https://politi.co/3TvAAvU

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We're 2 weeks out from CXFS 2024, the conference for CX innovators in financial services and a great place to find answers to your burning CX questions. Tip #1: Prioritize efforts that will reduce customer service costs. We helped one of the largest banks reduce calls to customer service by 40% by making customer notices and alerts clear, concise, and customer-focused. Ask me how! And use code CX24SP to save 25% when you register at https://lnkd.in/epWNV7Pt

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Explore how being "credit invisible" can impact financial opportunities and learn how Fiserv is shining a light on this important issue. #FinancialInclusion #CreditInvisible

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Meet Christopher Yu, of U.S. Bank, whose team recently won the 2024 Experience Maker of the Year Award (for the Americas) at #AdobeSummit24. Chris has some great insights into hyper personalization do’s & don’ts and the foundational role of digital transformation in contemporary marketing. Check out our interview! #marketing #personalization #AI #financialservices #trus

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Yesterday, Achieve revealed the eye-opening results from our recent survey on consumers' debt health. The data is compelling: 42% struggle with a bank account under $50 monthly, 30% lack a financial safety net for a $5,000 emergency, and 41% worry about their financial future. To support consumers, we introduced the Achieve Debt Fit Score, a quick assessment to evaluate debt health and suggest improvements. Find out where you stand by taking the quiz here: https://lnkd.in/gg-2DDud

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The latest BAI Banking Strategies Executive Report is all about modernizing payment methods. Break the B2B check habit and embrace digital solutions. Bottomline's Jessica Cheney shares why it's time to make the shift. Get your copy now 👇

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Empowering partners is the core of what we do. Our new name, Partner Solutions reflects our passionate commitment to partnership. Learn more in today’s announcement! #ForwardThinkingBanking #PartnerSolutions #FinancialInclusion #SponsorBank #PartnerBank #Innovation #Bank #Banking

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Great take on payments in 2025. Like most, I continue to find AI's ever evolving place in the industry intriguing while being bullish on advances in account to account payments and bearish on the adoption of real time payments, especially in the B2B market. A possible addition to these trends that I'm keeping my eye on this year is consolidation in the process of making payments. With so many players, big and small, streamlining the efficiency, cost and safety of making payments seems like a must moving forward. Sure, some of that is M&A, but more innovation, better technology and smarter strategic partnerships are also critical to that mission.

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A few months ago, we announced TD's exciting new Chosen First Name feature, which lets our customers use a first name that is different from their legal or given name on their online banking accounts and cards. The launch was a huge step in delivering on our commitment to inclusivity…and it's already making an impact within our LGBTQ2+ community and beyond. From the use within our Trans and Gender Expansive communities to those from different cultural or ethnic backgrounds that use their middle name as their first name to those who simply prefer a nickname, Chosen First Name empowers our customers to live the life they choose and creates safe, seamless, and Unexpectedly Human banking experiences. This one is personal for me, too. While my "official" first name is Eleanor, my chosen first name – Jennie – actually comes from my middle name, Jennings. This awesome feature allows me to enjoy more authentic interactions while banking. Check out this article to learn more about Chosen First Name and its positive impact on our customers, colleagues, and communities. Kudos to the team who brought this #inclusiveinnovation to life! #ProudToBeTD

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I'm thrilled to announce our recent partnership between Point Predictive and Affinity Federal Credit Union, aimed at enhancing fraud prevention and member protection in the credit union sector. 🔐 Key Partnership Highlights: Over the last decade credit unions have reported a 420% increase in consumer loan fraud. Affinity is proactively addressing this problem by leveraging Point Predictive's cutting-edge AI models to instantly detect hidden fraud patterns, significantly reduce losses, and protect their members. 📊 Industry Context: According to FinCEN, Suspicious Activity Reports (SARs) filed by Credit Unions due to suspected fraud surged by over 35% in 2023. This partnership comes at a crucial time when credit unions are facing fraud challenges at a rate far exceeding the rest of the industry. 🗣️ In the Words of Leadership: Bryan Watkinson, Affinity's VP of Risk Operations, states: "The integration of cutting-edge AI technology will not only enhance our fraud detection capabilities but also improve the efficiency and speed of our lending processes, ensuring an even better experience for our members." 🚀 Moving Forward: This partnership demonstrates both organizations' commitment to proactively fight fraud and protect members. We're excited about the positive impact this collaboration will have on Affinity's members and the broader credit union community. Stay tuned for more updates as we continue to innovate in the fight against fraud at credit unions! #fraud #fraudprevention #creditunion #fraudstrategy #autofinance

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